ROLE-PLAY 2

* Hello, Ticket Connect. How can I help you?
* Oh, hi. I'm phoning about tickets for Jonas Brothers.
* Yes, can you tell me the date and place?
* Yes, are there any tickets for the concert in Barcelona on the 17th of May?
* Yes, we've got tickets for that.
* Great, how much are they?
* They're all 57€.
* OK. Can I have four tickets please?
* Yes, of course. I'll need your name, address and a credit card number please.
* Oh, right. Just moment... Dad!

ROLE-PLAY 1

* Hi, my name's Silvia. I've come about the job.
* Oh, hi, Silvia. Pleased to meet you. I'm clara. I'm the manager here. Take a seat.
* Thanks.
* Right, let's see. Have you ever worked in a restaurant before?
* No, I haven't.
* And why would you like to work with us?
* Well, I think it's a good restaurant, and the people here seem friendly.
* And you? What kind of person are you?
* Well, I think I'm sociable and I don't mind working hard.
* Right. Let me tell you a bit about the job...